Customer Testimonials
The group at Carlen is the very best. Knowledgeable, respectful, friendly and courteous. The service was excellent. They completed the work on time with no delay. Will recommend!
Service Dept has been very good to me .Brent , Phillip and others have been great to work with and very patient and gracious with my diesel questions .Glad i ended up buying a truck here!
They are very friendly and very helpful. Doug in service department is excellent letting me know about my vehicle. I appreciate all they do.
A very enjoyable experience,Tara was an excellent sales person,the wife loved the new car experience
Braxton and Jerry were outstanding in every aspect of the deal. They are now my go to folks for car buying
Fantastic! They were extremely knowledgeable and helped make my purchase painless and smooth. The fact that they are all on salary (and NOT commission) made things so much nicer. I'll definitely go back to see Braxton for my next car purchase!
I had an appointment to get my brake fluid flushed/changed at 9am . I was there on time and service promptly got started at 9 and was done in about 45 minutes. No problem with that. The problem I have is that when I called and made the appointment ask asked the service coordinator what the charge would be. I was told $249 plus tax. When I received my invoice, I noticed I was charged $26.79 more for "shop supplies/environmental fee. I was conveniently NOT told this on the phone when I made the appointment. When I brought this to the service ... Read More DealerRater - Feb 1, 2025
Carlen Chevrolet is as good as it gets! We have bought 3 vehicles from Tara Williams in the last 4yrs and we’re extremely happy with our experience! The sales and service department are top notch! We highly recommend Carlen Chevrolet
Tara was great, Sales manager was horrible. I never received my Military Discount. It was treated like it wasn't important. I have always received my military Discount. I guess the greed took over.
I bought a 2023 Silverado from Carlen and the saleswoman Tara was the absolute best to work with.
This dealership is by far the worst. The service dept. is useless ! They are way over priced on service not performed, I am retired GM & will be notifying the complaint dept. about this dealership !!! Enough said.
Always excellent service, very friendly and helpful staff, would highly recommend Carlen Chevrolet. Best dealership!!!
Called on a car listed by Carlen was headed to buy it and sales manager removed it from listing. Not what I would call good business nor how to influence a sale sales manager would have to improve to be bad.
Not one to post negative stuff but took my car to Carlen Chevrolet today for an airbag recall and they cracked my dash in 4 different spots they didn't even tell us they did it when we picked it up took it back and they said it's not their problem to fix so guess I will just be out how ever much it cost for a new dash so if you have a recall on your airbags I suggest you find someone else to do it
Highly recommend them for any vehicle purchase. Salesforce is good and knowledgeable. The dealership also provides free oil changes for life, with purchase of a new vehicle, which is a big selling point.
The service from these guys is amazing! Highly recommend them for any vehicle purchase. Two cars already and looking forward to more business with them!
The service department at Carlen was able to find and fix our 2012 malibu, that we purchased from another dealership. Thank you!!! They are now our dealership. They sold my son a 2017 camaro!!!
I have found this place to be the very best, without question. They have very helpful and honest employees and ive never had a single problem or complaint. RECOMMEND for sales and service.
Brought new car thru Carlen Chevy in Cookeville Tn. Salesman ( Jason Stewart ) was great very pleased with deal and the ways things was done. I would recommend this dealership to anyone. Thanks for everything.
A very well established dealership in Cookeville, Tn. I never have had a bad experience at this dealership. Salesforce is good and knowledgeable, but their service is what sells the dealership. Service is open late on Thursday and open Saturday morning. The dealership also provides free oil changes for life, with purchase of a new vehicle, which is a big selling point. Scheduling service is not a problem, and I had one emergency that they took care of the same day.