The sales department is great. Doug Looper is the best sales person I have ever worked with. My wife and I have bought 5 cars from him in the past 7yrs. One thing that is not great is the service department. They really need an overhaul. Took my wife’s car in for service and they recommended both air filters be changed, one was just installed and the other is a K&N air filter. Also listed there are leaks but did not say they topped of levels or where the leaks exactly are.
Always excellent service, very friendly and helpful staff, would highly recommend Carlen Chevrolet. Best dealership!!!
Have bought several vehicles from this dealership through Doug Looper. Service department is great at repairs after an accident?especially difficult paint jobs! Always been completely satisfied with this dealership.
Highly recommend them for any vehicle purchase. Salesforce is good and knowledgeable. The dealership also provides free oil changes for life, with purchase of a new vehicle, which is a big selling point.
The service from these guys is amazing! Highly recommend them for any vehicle purchase. Two cars already and looking forward to more business with them!
I worked with Doug at Carlen Chevrolet, I would highly recommend Doug to anyone looking to buy !
They always get my car in when needed and I have bought 4 cars from Carlen!
Very relaxing. Taken care of quickly. Always friendly and efficient.
Sales Guys An Parts Manager were awesome. Life Time Oil Change as long as you own the new vehicle
Fell in love with a used Kai Soul. Doug and Michael made the buying and loan process and overall experience that was the best ever! Effortless! They also give the lifetime oil change but even better, still under Kia warranty. They will drive it themselves to Kia and give me a loaner. The best car experience in my 70 years!! HIGHLY RECOMMEND THIS 3RD GENERATION DEALERSHIP AND PEOPLE.
The service department at Carlen was able to find and fix our 2012 malibu, that we purchased from another dealership. Thank you!!! They are now our dealership. They sold my son a 2017 camaro!!!
I have found this place to be the very best, without question. They have very helpful and honest employees and ive never had a single problem or complaint. RECOMMEND for sales and service.
Brought new car thru Carlen Chevy in Cookeville Tn. Salesman ( Jason Stewart ) was great very pleased with deal and the ways things was done. I would recommend this dealership to anyone. Thanks for everything.
A very well established dealership in Cookeville, Tn. I never have had a bad experience at this dealership. Salesforce is good and knowledgeable, but their service is what sells the dealership. Service is open late on Thursday and open Saturday morning. The dealership also provides free oil changes for life, with purchase of a new vehicle, which is a big selling point. Scheduling service is not a problem, and I had one emergency that they took care of the same day.